Securely Checkout with Visa, MasterCard, American Express on our Website.

Once you’ve found an item you wish to buy, simply click the “ADD TO CART” button. Please ensure that you adhere to the instructions provided on the order page. Following the placement of your order, items will be packed and typically dispatched within 2-3 business days. The delivery period is expected to be 2-8 business days after the items are shipped. It’s worth noting that customized items production takes approximately 3-4 days, but the shipping duration remains the same.

Thank you for shopping with us at Trenzora! We are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping policy:

1. Processing Time
All orders are processed within 1 to 2 business days from the time the order is received. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Time
Once your order has been processed, it will be shipped to you via our trusted shipping carriers. The estimated delivery time is between 7 to 15 business days, depending on the destination and carrier service.

• Domestic Shipping : Typically takes 7-10 business days. ( Within USA)
• International Shipping: Can take between 10-15 business days, depending on customs and shipping carrier delays. ( Outside USA)

Please note that delays can sometimes occur due to circumstances beyond our control, such as weather, customs processing, or carrier-related issues.

3. Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. For more information, you can check the shipping costs at checkout before completing your purchase.

 4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number (if applicable). You can use this number to track your order's progress on the carrier’s website.

5. Missing or Lost Packages
If you believe your package is missing or has been lost in transit, please contact us at support@trenzora.com  as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

6.Incorrect Shipping Information
Please ensure that your shipping information is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error in your shipping details, please contact us immediately at **support@trenzora.com**.

7. Customs and Duties (For International Orders)
For international orders, please be aware that customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and will not be covered by Trenzora.

8. Order Delays
While we strive to ensure timely deliveries, delays can sometimes occur due to reasons beyond our control, including high demand, customs processing, or shipping carrier delays. If your order has been delayed, please feel free to contact us at support@trenzora.com for an update.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Thank you for shopping with us at Trenzora! We are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping policy:

1. Processing Time
All orders are processed within 1 to 2 business days from the time the order is received. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Time
Once your order has been processed, it will be shipped to you via our trusted shipping carriers. The estimated delivery time is between 7 to 15 business days, depending on the destination and carrier service.

• Domestic Shipping : Typically takes 7-10 business days. ( Within USA)
• International Shipping: Can take between 10-15 business days, depending on customs and shipping carrier delays. ( Outside USA)

Please note that delays can sometimes occur due to circumstances beyond our control, such as weather, customs processing, or carrier-related issues.

3. Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. For more information, you can check the shipping costs at checkout before completing your purchase.

 4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number (if applicable). You can use this number to track your order's progress on the carrier’s website.

5. Missing or Lost Packages
If you believe your package is missing or has been lost in transit, please contact us at support@trenzora.com  as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

6.Incorrect Shipping Information
Please ensure that your shipping information is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error in your shipping details, please contact us immediately at **support@trenzora.com**.

7. Customs and Duties (For International Orders)
For international orders, please be aware that customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and will not be covered by Trenzora.

8. Order Delays
While we strive to ensure timely deliveries, delays can sometimes occur due to reasons beyond our control, including high demand, customs processing, or shipping carrier delays. If your order has been delayed, please feel free to contact us at support@trenzora.com for an update.

Our products are manufactured both locally ( Within USA) and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

14-Day Return Window (U.S. Customers)
You have 14 days from the date you receive your item to initiate a return. To be eligible, items must be unused, in original packaging, with all tags attached and proof of purchase included.

How to return:

1. Email us at support@trenzora.com with your order number and reason for return.

2. We’ll send you a pre-paid return shipping label (in most U.S. cases) and instructions on how and where to ship your package.

3. Once we receive and inspect the returned item, we’ll notify you of refund approval. Refunds are processed to the original payment method within 10 business days.

Damaged or Incorrect Items:
Inspect your order upon receipt. If the item is defective, damaged or you received the wrong item, please contact us immediately so we can make it right.

Non-Returnable Items:
Sale items, gift cards, and certain personal care items (beauty, hygiene) cannot be returned.

Exchanges:
Unfortunately we do not offer direct exchanges at this time. Please return the item you have for a refund, then place a new order for the desired item.

Note for international orders (outside U.S.):
For orders shipping outside the U.S., you still have the right to return within 14 days where applicable, but you may be responsible for return shipping fees, customs and duties.

Thank you for shopping with Trenzora — we appreciate your support and trust!